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Skills
Experience
Medical Indexer
INNODATA KNOWLEDGE SERVICES, INC.
2025-09 -
Reviewed and indexed medical and scientific articles to ensure accurate classification and retrieval. Tagged medical terminology, research topics and key concepts while maintaining high standards of accuracy and consistency. Developed strong skills in data organization, quality control and attention to detail, all transferable to healthcare virtual assistant roles.
Customer Support Representative
FIS GLOBAL SOLUTIONS INC.
2022-11 - 2022-12
Managed customer support for a financial gift‑card account, handling balance inquiries, transaction concerns and account issues in a secure, high‑volume environment. Ensured precise documentation, confidentiality and clear communication. Strengthened accuracy, problem‑solving and time‑management skills applicable to healthcare virtual assistance.
Customer Support Representative
Amazon
2022-05 - 2022-08
Provided support for Canadian Amazon retail customers, handling orders, returns, refunds and account inquiries. Maintained accurate documentation and timely resolution while delivering professional communication. Enhanced multitasking, attention to detail and customer‑service competencies relevant to healthcare virtual assistant duties.
Customer Service Representative
EPERFORMAX CONTACT CENTERS & BPO
2021-03 - 2021-09
Managed customer concerns and account inquiries for T‑Mobile in a high‑volume call‑center environment. Strengthened communication, documentation, time‑management and problem‑solving skills while delivering accurate and professional support. Gained experience handling sensitive information and adhering to strict data‑accuracy standards.
Languages
English
fluent
Last updated: 11 hours ago