Guest Relations Officer (Italian Speaking)

About the role

Cenizaro is hiring a Guest Relations Officer fluent in Italian for its property in the Maldives. The role covers the front office reception and guest service, including check-in, information and handling guest requests.

Key responsibilities

• Review the arrival list daily and help prepare and distribute welcome amenities.
• Greet guests on arrival and assist them.
• Carry out check-in and registration procedures and explain the hotel's facilities to guests.
• Prepare the various reports related to the Front Office.
• Help guests with restaurant reservations and other requests, and handle complaints, inquiries and comments.
• Pass on guest feedback to the Front Office Manager and other departments so that actions can be taken and experiences recovered.
• Promote hotel offers and up-sell according to hotel procedure.

Required profile

• Strong communication skills and a professional attitude at all times.
• Relevant hotel experience and strong leadership skills.
• Fluent or native Italian.