Assistant Front Office Manager

About the role

RIU Hotels & Resorts is looking for an Assistant Front Office Manager for its resort in Dhaalu, Maldives. The role sits at the heart of guest engagement, supporting the smooth operation of the front office and buggy services, and ensuring smooth arrivals, departures and guest movement. It does not involve direct handling of boats or airport teams, though coordination with them is essential.

Key responsibilities

• Oversee, coordinate and guide daily front office operations, including check-ins, check-outs and guest relations.
• Manage and coordinate buggy services for efficient guest transport within the resort.
• Supervise and mentor front office team members, fostering a guest-centric, collaborative culture.
• Coordinate with other departments and external airport and transport teams for smooth arrivals and departures.
• Address guest inquiries, requests and concerns professionally.
• Monitor front office performance and guest feedback to improve service quality.
• Support preparation of operational reports and management of departmental KPIs.
• Ensure compliance with company standards, safety protocols and service excellence guidelines.

Required profile

• Proven experience in a front office supervisory or assistant managerial role, preferably in a resort.
• Excellent communication, interpersonal and organisational skills.
• Strong leadership, with a proactive and hands-on approach.
• Ability to multitask and work under pressure while maintaining a high level of service.
• Flexible, adaptable and committed to guest satisfaction and team success.

Required skills

• Familiarity with front office systems and buggy or transportation operations.
• Strong coordination and problem-solving skills with attention to detail.

What we offer

• Opportunities to grow through training, mentorship and internal promotion, locally or internationally.
• An inclusive, collaborative culture.
• Competitive compensation, employee benefits and perks.