Spa Receptionist (Russian Speaker)

About the role

Kuredhivaru Resort and Spa, located in Noonu Atoll about 45 minutes by seaplane from Male International Airport, is looking for a full-time Spa Receptionist fluent in English and Russian. The role welcomes guests and delivers a personalized, professional spa experience, handling bookings, guest enquiries and cash handling.

Key responsibilities

• Welcome guests warmly and deliver a personalized, professional spa experience.
• Manage treatment bookings, amendments, cancellations, guest enquiries and special requests accurately.
• Inform guests clearly about treatments, wellness programs, products, packages, promotions, facilities and opening hours.
• Handle guest concerns and complaints professionally and support service recovery.
• Maintain high standards of reception presentation, cleanliness, ambience and organization.
• Handle cashiering, billing, payments, guest records, reports and operational documentation accurately.
• Support retail sales and spa revenue through treatment and product recommendations and upselling.
• Coordinate VIP requirements and work closely with Spa, Front Office, Housekeeping, Recreation and other resort departments.
• Maintain reception supplies and retail displays and follow resort health, hygiene, safety and operational standards.

Required profile

• Minimum 2 years of experience in a similar role within a luxury hospitality or wellness environment; previous spa or wellness reception experience preferred.
• Fluent in English and Russian (mandatory).
• Strong communication, interpersonal, guest service and organizational skills, with professional grooming and presentation.
• Ability to multitask and perform under pressure, with strong attention to detail and a service-oriented mindset.
• Flexible and able to coordinate with operational teams.

Required skills

• Basic knowledge of spa booking systems.
• Basic knowledge of Microsoft Office applications.

What we offer

• Competitive tax-free remuneration package.
• Monthly service charge distribution.
• Comprehensive medical insurance coverage.
• Annual vacation leave with a company-provided return flight ticket.
• Accommodation, meals, uniforms and exclusive employee benefits.