Ground Operations Supervisor

About the role

Beond is looking for a Ground Operations Supervisor to join its Operations Control Centre (OCC) in Malé. From the OCC you will oversee and coordinate Beond's ground operations at its outstations remotely, keeping aircraft turnarounds safe, compliant and efficient. The role reports to the Head of Ground Operations.

Key responsibilities

• Provide remote supervision and coordination of aircraft turnarounds at outstations, ensuring safe, compliant and timely ground operations.
• Oversee outsourced ground handling services, including ramp activities, aircraft servicing, fuelling coordination, load control and baggage handling.
• Act as the main operational link between the ground handling agent, flight crew and OCC during ground time.
• Monitor ground operations performance, manage delays and focus on turnaround milestones and on-time performance (OTP).
• Ensure passenger handling is consistent and professional from check-in through boarding, in coordination with the handling agent.
• Liaise with airport authorities, service providers and internal stakeholders to ensure compliance with Beond procedures and local regulations.
• Identify operational risks, service deficiencies and non-compliances and take immediate corrective action; support investigations and follow-up on delays and incidents.
• Report regularly to the Head of Ground Operations and Ground Operations Managers.

Required profile

• Diploma or Bachelor's degree in Aviation, Operations or a related field; relevant operational experience may be accepted in lieu of formal qualification.
• At least 4 to 6 years in airline ground operations, ramp, load control or station operations, with at least 2 years in a supervisory or coordination role.
• Hands-on experience coordinating aircraft turnarounds, including ramp operations, passenger handling, baggage and outsourced services.
• Willingness to work flexible hours, including nights and outside normal hours, and willingness to travel.

Required skills

• Working knowledge of aviation regulations, airside safety requirements and ground handling standards; IOSA or similar audit exposure is an advantage.
• Strong operational leadership, communication and coordination skills with flight crew, OCC, ground handling agents and airport authorities.
• Problem-solving and decision-making in time-critical situations, and strong organisational skills under pressure.