Learning Experience Manager

About the role

The Learning Experience Manager will design, deliver and evaluate training programs for all resort departments, ensuring high service quality and employee development.

Key responsibilities

• Conduct engaging training sessions, refreshers and upskill programs across the resort.
• Identify departmental training needs, develop training plans and maintain training systems.
• Coordinate the annual training calendar, logistics, records and budget monitoring.
• Create and update training manuals, presentations and e‑learning modules, localising global content as needed.
• Collect post‑training evaluations, analyse effectiveness and report to the Training Manager.
• Promote a continuous learning culture, mentor staff and support succession planning.

Required profile

• Bachelor’s degree in Human Resources, Education or related field.
• 2–3 years of experience in training, facilitation or L&D support, preferably in hospitality.
• Strong presentation, communication and interpersonal abilities.
• Organised, proactive and able to collaborate with multiple departments.

Required skills

• Familiarity with Learning Management Systems (LMS).
• Proficiency with digital tools such as Canva, PowerPoint and e‑learning platforms.
• Basic data analysis and reporting skills for training evaluation.